The Artificial Intelligence Latvian Association (MILA) member Asya and telecommunications operator Tele2 have launched a successful collaboration, implementing an AI-based customer service quality control system. This partnership serves as a prime example of how local high-tech companies deliver high added value and facilitate the transfer of digital innovation into the real business environment.
Using Asya's "Pitch Patterns" system, Tele2 automatically analyzes call center communications, identifying customer needs and improving service quality. The technology can analyze voice tone, intonation, and speech tempo in multiple languages, replacing manual resource consumption with precise, data-driven analytics. This approach not only increases operational efficiency but also ensures the highest data protection standards in compliance with the General Data Protection Regulation requirements.
MILA, as a neutral and trusted platform for AI development in Latvia, continues to foster strategic dialogue between technology developers, the corporate sector, and public administration. Such collaborations demonstrate the readiness of Latvia's AI industry to provide competitive, reliable, and scalable solutions that contribute significantly to overall societal productivity and technological growth.
A broader insight into the collaboration and MILA's role in ecosystem development is available in a video interview with Ēvalds Urtāns.
